1. Where does Easy Container AG deliver to?
We currently deliver our products within Germany.
International shipping is not currently offered.
2. How much are the shipping costs?
Shipping costs are based on the shipping terms applicable to your order.
If delivery by crane truck is offered, the corresponding shipping costs will be displayed before the order is finalized.
3. How long does delivery take?
The estimated delivery time is 3–7 business days, provided this delivery time applies to the respective product and delivery address.
The actual delivery time may vary depending on the delivery address, transport conditions, product availability, and other circumstances.
4. How can I pay?
The available payment methods are displayed during the checkout process.
If payment by bank transfer is offered, you will receive the necessary bank details for the transfer after completing your order.
5. When will my order be processed?
If advance payment by bank transfer has been agreed upon, processing of your order will generally begin after the full payment amount has been received in our account.
Information regarding our business and processing hours can be obtained from our customer service if required.
6. Can I cancel my order?
If you wish to cancel an order, please contact us as soon as possible.
Once the order has been processed or prepared for shipping, a cancellation may no longer be possible. Your statutory right of withdrawal remains unaffected.
7. Can I return an order?
Yes. Consumers generally have a 14-day statutory right of withdrawal for distance selling contracts, provided no statutory exception applies.
Further information can be found in our Return and Refund Policy.
8. How will I receive a refund?
If a refund is legally owed, it will generally be made via the same payment method used for the original payment, unless otherwise agreed and permitted by law.
Processing time may vary depending on the respective bank or payment service provider.
9. What happens if my order arrives damaged?
Please contact us as soon as possible if your order arrived damaged, defective, or incorrect.
We will examine the situation and strive to find a suitable solution within the framework of the applicable legal provisions.
Your statutory warranty rights remain unaffected.
10. Can I change my delivery address after ordering?
Please contact us as soon as possible if you need to change your delivery address.
Changes may no longer be possible once the order has been processed or prepared for shipping.
11. Will I receive a shipping confirmation?
If a shipping confirmation or tracking is available, you will receive the corresponding information after the order has been shipped.
12. What can I do if my order has not arrived?
If your order has not arrived within the expected delivery time, please contact us.
We will check the shipping status and assist you in resolving the issue.
13. How can I contact Easy Container AG?
Email: kontakt@easy-container.ch
Website: https://easy-container.ch
Business address:
Easy Container AG
Birkenstrasse 47
6343 Rotkreuz
Switzerland
Commercial register: CH-170.3.043.255-9
UID/VAT: CHE-160.191.499
Business hours:
Monday – Friday: 08:00 – 17:00 (CET/CEST)
Saturday & Sunday: Closed
Customer service:
We strive to respond to inquiries within 1–2 business days.